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Guest Relations
Guest
Relations, located inside each of the Theme Parks, provides a
variety of services, including general information, priority seating
for restaurants, ticket media information, Park guidemaps, entertainment
schedules, and information on services for Guests with disabilities.
Resort/Special
Reservations
Walt
Disney World Resorts offer special equipment and facilities for
Guests with disabilities. Features vary depending upon your selected
Resort. For information specific to individual Resorts, please
call Walt Disney World Resort Special Reservations at (407) 939-7807
(voice) or (407) 939-7670 (TTY). Accommodations for Guests with
disabilities may include the following:
Restrooms
Wider bathroom doors
Roll-in showers
Shower benches
Hand-held shower heads
Accessible vanities
Portable commodes
Bathroom grab bars
Bed
Accessories
Bed rails
Rubber bed pads
Open frame beds
Room
Communication Kits
Door knock and phone alerts
Bed shaker alarm
Text Typewriter (TTY)
Strobe light smoke detector
Phone amplifier
Other
Features
Buses with wheelchair lifts
Double peep holes in doors
Refrigerators (may include an additional charge)
Closed Captioned televisions
Braille on signage and elevators
Parking
Designated parking areas for Guests with disabilities are available
throughout the Walt Disney World Resort. A valid disability parking
permit is required.
Theme
Park Parking (standard parking rates apply)
Guests with the ability to walk short distances and step up onto
the courtesy trams should park in the main parking lot of the
Magic Kingdom, Epcot, Disney-MGM Studios, and Disney's Animal
Kingdom Theme Parks. The courtesy tram will transport Guests to
the Entrance Complex. Parking for Guests who are unable to use
the courtesy trams, or who are traveling with personal wheelchairs,
is available adjacent to the Entrance Complex at each of the four
Parks. Guests should inquire at the Auto Plaza for directions
on parking options.
Transportation
Many of the transportation systems at the Walt Disney World Resort
are accessible to Guests with disabilities. All bus routes are
serviced by buses equipped to accommodate various types of wheelchairs
within the following guidelines: The wheelchair must fit the wheelchair
lift without being forced (some motorized chairs and electric
convenience vehicles are too wide or too long for the bus lift),
and the wheelchair must be securely fastened in the wheelchair
restraints. Watercraft access varies depending on the type of
watercraft and the existing water levels and conditions. Please
contact a host or hostess at the watercraft dock for information
and assistance. Guests may access the Monorail system by proceeding
up to the entrance ramps or using the elevators provided at Epcot,
Disney's Grand Floridian Resort & Spa, Disney's Polynesian Resort,
and Disney's Contemporary Resort.
Access
Most attractions, restaurants, shops, and shows are accessible
to all our Guests. In some cases, however, Guests may need the
assistance of a member of their party to fully utilize these areas.
For example, some counter-service locations have narrow queues
formed by railings that may be difficult for Guests using wheelchairs.
At these locations we suggest that a member of the party order
and transport the food, or contact a host or hostess for assistance.
Also, at some attractions Guests using wheelchairs may need to
transfer from their wheelchairs onto a ride system. Hosts and
hostesses are not permitted to physically transfer Guests from
wheelchairs. We therefore recommend that Guests plan to visit
with someone who can physically assist them, when necessary.
Theme
Park Shows & Parade Areas
Due to Guest demand, viewing spaces cannot be reserved or guaranteed.
Parties larger than six may be asked to separate and reunite afterward.
Guest Relations can provide information on show times and other
special events on the day of each visit.
Restrooms
Most restrooms throughout the Walt Disney World Resort have facilities
designed for access by Guests traveling in wheelchairs.
Companion restrooms are available at the following locations:
Magic
Kingdom
First Aid
The lower level of Cinderella's Royal Table
Splash Mountain
Pete's Garage at Mickey's Toontown Fair
Ursa's Major Minor Mart in Tomorrowland
Transportation and Ticket Center East Gate
Epcot
First Aid
Future World East Block opposite Test Track
Future World West Block opposite the Land
Near Canada
Near Morocco
Near Spaceship Earth
Disney-MGM
Studios
First Aid
Opposite "The Twilight Zone Tower of Terror"
Opposite Star Tours
FANTASMIC!
Rock 'n' Roller Coaster Starring Aerosmith
Next to Sound stage 3 on Mickey Avenue
Disney's
Animal Kingdom
First Aid
Safari Village opposite Flame Tree Barbecue
Harambe Village in the Mombasa Marketplace
Chester and Hester's Dinosaur Treasures in DinoLand
Asia near Maharajah Jungle Trek
Downtown
Disney Marketplace
Next to 2R's Reading & Writing
Next to Guest Services
Disney's
Wide World of Sports Complex
Tennis Complex
Field House-inside First Aid
Blizzard
Beach Water Park
Main Locker Area
Typhoon
Lagoon Water Park
Main Entrance
First
Aid
At the Walt Disney World Resort Theme Parks, First Aid Stations
are located at the following locations:
Magic
Kingdom
Adjacent to the Crystal Palace off Main Street, U.S.A.
Epcot
Located at Odyssey Center in Future World
Disney-MGM
Studios
Adjacent to the Guest Relations Building just past the main entrance
Disney's
Animal Kingdom
Behind Creature Comforts in Safari Village
Drinking
Fountains
Guests
can find accessible drinking fountains throughout the Walt Disney
World Resort. Guests may also request cups from the nearest restaurant
or refreshment facility.
Stamina
or Endurance Concerns
Some Guests may be concerned that they do not have the stamina
to wait in our queues. We strongly suggest that these Guests consider
using a wheelchair or electric convenience vehicle, as the distance
between our attractions is much greater than the length of our
queues.
Safety
Considerations
We work hard to offer a comfortable, safe, and enjoyable experience
for everyone. Please assist us by showing common courtesy to fellow
Park Guests. Please be respectful of others. Do not use profanity
or engage in unsafe, illegal, or offensive behavior. Please abide
by all safety warnings and notices. Proper attire, including shoes
and shirts, must be worn at all times. For your safety while on
attractions, please keep your hands, arms, and legs inside the
vehicle at all times. Young children should be accompanied by
an adult. Please honor designated viewing areas and crosswalks.
Also, for the comfort of those around you, we request that there
be no flash photography, eating, or drinking in any attraction.
Smoking
Restrictions
For the comfort and safety of all our Guests, smoking at the Walt
Disney World Resort is permitted in designated areas only. Please
refer to park guidmaps or signage for designated smoking locations,
or ask a Cast Member for assistance.
Package
Pick-Up/Shipping
This service is available at any of the Theme Parks. Purchases
may be picked up as you exit the Park or delivered to your Walt
Disney World Resort. This free service is available from noon
until Park closing. You may also wish to inquire about shipping
purchases directly to your home.
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